Inquiries

Please contact the address appropriate to your purpose.

Inquiries about subscribing, connecting, and other services

SINET Team, Academic Infrastructure Division

  • e-mail: apply[@]sinet.ad.jp
  • Hours: 9:00-12:00 and 13:00-17:00 weekdays (closed 12:00-13:00 for lunch break)
    Team members at the office are reduced under the COVID-19 pandemic.
    Please contact us by e-mail.

* Applications and inquiries sent on weekends, on national holidays or during the year-end and New-Year period will be handled on the next working day or later. Your understanding is appreciated.

Charge

  • Inquiries about subscribing a/o connecting to SINET
  • Inquiries about application procedures for SINET services
  • Disclosure of information for connecting to a SINET node
  • Response to inquiries about applications for entry to nodes
  • Registration of domain names and IP addresses to WHOIS and registration to the distributed secondary DNS service

Inquiries / reports about communication faults

SINET Operation Center

  • e-mail: ipnoc[@]sinet.ad.jp
  • Hours: 24 hours a day, 365 days a year including weekends, national holidays and nightly hours

Charge

  • Accepts SINET fault reporting
  • Investigates a/o dealing with SINET faults
  • Handles SINET equipments configuration for subscribers’ SINET connections
  • Accepts starting/ending calls on SINET node rack access
  • Accepts emergency SINET node rack access requests

Inquiries / consultation requests about network design, user organization support

Academic Infrastructure Division, SINET Promotion Office

  • e-mail: support[@]sinet.ad.jp
  • Hours: 10:00-12:00 and 13:00-16:00 weekdays (closed 12:00-13:00 for lunch break)
    NII staff are working shorter hours under the COVID-19 pandemic.
    Please contact us by e-mail.

* Applications and inquiries sent on weekends, on national holidays or during the year-end and New-Year period will be handled on the next working day or later. Your understanding is appreciated.

Charge

  • User consultation/response
  • Technology promotion and educational campaign (lectures and technological exchanges)
  • Troubleshooting support of performance-related problems
  • Interviews/surveys on user requests